To the Cyclomundo community,
Thank you for the many kind messages we've received over the last few weeks. Your support and solidarity have deeply touched us, and we couldn’t be more appreciative.
We hope that you and your loved ones are keeping safe and healthy during these strange times. We know how difficult it is to stay in place when our calling is to explore the world, though it’s a small price to pay in the long run. And when all is over, we'll savor and value the freedom that cycling provides more than ever.
For the time being, we are handling every personal situation to the best of our abilities. For those of you set to travel with us in May or June, we recommend that you postpone your trip (as many have already done). The number of trips being postponed until 2021 is such that we recommend picking a new date before the end of October—as our small family-owned hotels have a limited number of rooms.
Should you choose to cancel your trip rather than postpone, we will issue you a credit note/voucher (as per the ordinance enacted by the French government on March 25, 2020). This credit/voucher can be used by you—or you can pass it to someone else—towards any Cyclomundo trip of your choice within an 18-month period from the time your voucher is issued. If the credit/voucher is not redeemed by the end of this period, a refund will be processed.
Looking beyond May and June, we’re hopeful that the global situation will improve and that travel and distancing restrictions will start to ease up in the following months. As ever, we’re keeping our ear to the ground so that we can keep ourselves and our up to date with evolving conditions and recommendations.